![]() ![]() ![]() Paste the App key you copied and click on Enable.ĥ. Go to back to Freshservice Admin → Apps → Get More Apps.ĥ. Copy the App Key on to your clipboard to be used in the next step.Ĥ. From the following page, make sure that your app status is enabled. Then enter your App Name and select create app type in your support URL under Domains (for eg. Select the Create app option from the top right hand side and select Drop-Ins app. To get started, go to the Dropbox Developers page, and select the App Console Op.Ģ. Quick Guide to setting up the Freshservice-Dropbox Integration:ġ. Once the Dropbox app has been installed, an Attach from Dropbox button will show up in the new ticket form, and also while users try to reply to a ticket. ![]() On the other hand, each requester has to sign-in with their own accounts to attach their own files. Attachments made from Dropbox aren't stored in Freshservice and are directly hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users. For example, it makes it easy for customers when they share a screencast video, or for agents when they forward a PDF invoice to clients.įor an agent, the Dropbox folder which was originally linked to Freshservice (by the Administrator) shows up, allowing shared access to the entire team. It lets users attach files from their Dropbox attachments into the ticket conversation. We’ve got some great (and obvious) news, which is that we’ve just launched a new version of the Dropbox Developer website If you’ve been to the website before, you’ll notice that it’s now substantially different, and not just with looks. Freshservice's integration with Dropbox allows easy and simple file sharing between your Dropbox account and your service desk. ![]()
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